21 Help Center Examples to Inspire Your Own Design

The first allows them to get support from a representative right away, the second to connect with the sales department. The page ends with a carefully selected list of promoted articles for the customers to look through. At the bottom of the page, there is a list of external links and widgets that allow users to explore the rest of the website for further pieces of information.

A good support page usually contains a Frequently Asked Questions section. The main goal of any FAQ page is to answer questions asked frequently by customers. This reduces customer support requests and helps you keep track of what people are looking for. In addition to that, it also boosts your internal link-building, which is an important search ranking factor. Oppo’s website boasts of a user-friendly design that is easy to navigate, making it perfect for customers who want quick answers without waiting on hold or going through automated menus.

Zoho Desk presents you, Zia, an AI-powered support assistant that helps customers by having natural conversations and pulling up relevant help articles. Zia helps agents by analyzing customer sentiments and providing drafted responses. It’s suitable for businesses that expect growth, and its customization options make it a favorite for large enterprises. Its robust analytics suite allows customer support managers to track critical support KPIs in real time. Gorgias is loved by eCommerce brands for its ability to boost revenue through customer support. Its automation capabilities allow support teams to recommend products, offer discounts, and upsell during customer interactions.

• So, as long as you use a browser supported by our app, you’re good to go.
• After it’s enabled for the tenant, it can be used for providing remote assistance to the different platforms.
• Instead of always relying on human agents, customers can access their own order details, update shipping information, and track returns directly from the customer portal.
• This encourages brand loyalty and improves customer experience as they develop an intimate knowledge of your organization’s products and services.

Help center vs help desk vs knowledge base

The hosted solution works freely on PCs, laptops, mobile phones, or tablets. haash Revolutionize support excellence with dedicated, customizable help desk software. You can take automation a step further and introduce cross-functional processes to your help desk. With Blueprint from Zoho Desk, you can create methods to notify stakeholders, conduct actions, spot anomalies, and ensure things go according to plan.

Create articles to drive awareness of product updates and new feature adoption

By bringing in support requests from email, live chat, social media, and SMS, Gorgias helps brands manage all conversations in one unified dashboard. NABD is customer service software provider that offers a range of unique customer service tools. Its help desk feature includes workflow management tools that assist reps with their day-to-day tasks. It also has a complaint management software that manages customer feedback.

These URLs are usable on Windows, on MacOS, and in some case on Linux devices. Besides that, the Remote Help web app also generates different security codes compared to the Remote Help client app that is available on the different platforms. When using the Remote Help web app a security code of eight characters is used.

Once the structure is built, create and compile all the relevant resources you want to integrate with your Self Help resource center. Whatfix makes creating, integrating, and organizing all kinds of assets easy for optimal user experience. Helpscout’s help center is created with the customer experience in mind. The design is visually appealing and functionally sound, and all the articles are organized by product. Help Scout’s help center is also mindful of text formatting and visual enrichment.

In addition to that, it also has built-in search functionality for specific and fast access to resources. Cayzu takes minutes to get started and allows you to personalize almost every aspect of your account. Setting up a help desk can take time, so Cayzu makes the process simpler by creating a step-by-step setup process for each tool that it provides. This is great for businesses who have multiple products and need to quickly organize their portal for each product’s needs.

With Userpilot, you can enhance your resource center by grouping individual items into modules, making the content organized and easy to navigate. Aside from having all the features we’ve identified in other products, Monday’s help center also includes buttons to check service status and suggest features. And if all that isn’t enough, customers have the option to contact the support team. But with all these resources available, you bet Heap’s support team won’t be getting many requests. Mural’s help center has all the resources their customers will need, but it can be a bit annoying to scroll until you find what you’re looking for. Overall, the help center looks great, and it’s nice how they highlighted the chat feature to invite customers that want extra help.

Apple Support Page is just one example of a modern support page for consumer goods. The layout is clean and easy to navigate, making it easy for customers to find the information they need. The design also makes it evident that Apple cares about its customers and wants them to have an enjoyable experience. An effective support page should serve as a comprehensive knowledge hub, housing all the essential information that customers may require during their journey with your products or services. The rest of the page is divided between getting started topics, references, and resources. The bottom section includes a new developer AI model service that the customers can view.